FAQ

No, you don’t have to be a registered user before you make your purchase. However, you do have the option to save your billing and shipping information before you complete your order. As a registered user, you will be able to retrieve your past shipping and billing addresses for a quick checkout, review past purchases and bookmark your favourites, features we have added to help you enjoy a faster and smoother shopping experience.

We deliver to all parts of Singapore except Jurong Island.

Login to your account from any page and click My Account on the top right corner of our website. You can add or update your personal details by clicking on “Add a New Address”, or “View Addresses” if you already have at least one address on record.

Placing your order on-line is simple and convenient. Please follow these five easy steps:

1. Select your products and add them to the shopping cart.
2. Go to the cart page to check that all your products are in the cart. You can choose a delivery/collection date and time if you like. If you need urgent same day delivery, do contact us first before you checkout. You can also leave any delivery instructions you have for us in the Delivery Remarks field.
3. If you are sending a gift, you can choose to add a greeting card and/or a gift box to your order. For your gift message, please type it in the greeting card product page before adding the item to your cart.
4. Proceed to checkout and follow the simple instructions inside to add your shipping address, choose your shipping method and make payment.
5. Do consider saving your information before you checkout so that the next time you place an order, all the shipping and billing information will be pre-filled for you.

We accept the following:

• All major credit cards
• Google Pay / Paynow
• Cash
• Bank Deposit

We accept payment from all major credit cards. If you are located in Singapore and do not wish to make your purchase with a credit card, you may also pay by cash. Payment has to be handed over to our staff upon delivery of the order. If your billing and shipping addresses are different, we will advise you on how you can make payment to us prior to delivery.

Please note that unlike payment with credit card, if you choose to pay cash on delivery/collection in our store, we cannot guarantee that the products you want will be set aside for you. We have had instances in the past where shoppers opted to pay upon collection but did not show up, and we had to turn away genuine customers because the products have been reserved for those shoppers.

Your order will be delivered within 3 working days. We will contact you for delivery date and time. We deliver Mondays to Saturdays between 10am – 3pm. No deliveries will be made on public holidays and Sundays. The same applies if you choose to self-collect your purchase. We will inform you immediately via email or telephone if we expect delays due to reasons such as temporary inventory stock outs.

We will send an email order confirmation to the address specified in your account. Email confirmations are considered a service, and are therefore still delivered to customers who have requested not to receive promotional email messages from us

We offer free delivery for a minimum order of SGD200. For orders below SGD200, the usual delivery charge is SGD18 per location. If redelivery is required, the full delivery charge of SGD18 will be levied per attempt, regardliess of order value.

For urgent same day delivery request, the delivery charge is SGD50 regardless of order value. Please contact us to confirm delivery slot availability before placing your order.

While we continually monitor inventory to ensure our website’s accuracy, there are on occasion, instances where a certain vintage is sold out or a wine is no longer available. When that occurs, we will recommend a comparable vintage or propose a substitution. We will email you our recommendation and you can either accept it or have us replace the item with some other wine you prefer. In case you choose not to accept our recommendation, we will ship the available items minus the out of stock item and refund the price difference to you immediately.

Please email enquiry@ghh.com.sg or call +65-6562 0798 within 24 hours of your order to inform us of the change of address. If your order has been despatched, we will have to recover your shipment. There will be a SGD15 charge to resend your order. If you cancel your order as a result of the wrong shipping address given to us, we will charge a sum equivalent to 50% of your order value as the restocking fee.

Yes you can. Please give your ATL under delivery remarks in the Cart page. Your recipient (if it is a gift for someone) may also give an ATL via email, text message or voice instruction. Please note that this ATL means a transfer of responsibility for the goods from us to you and your order will be considered to be successfully fulfilled once we delivered your order in accordance with the ATL.

Please note also that if the authorised personnel does not want to accept the goods on your behalf, we reserves the right to charge you a re-delivery fee of of SGD18, or request for your order to be collected at our store. If you choose to cancel your order as a result, we will charge a sum equivalent to 50% of your order value as the restocking fee.

If you are unsure if anyone will be at home to receive your order, please indicate in your Delivery Remarks on the Cart page for us to call you or the recipient before we make the delivery. Otherwise, if you know that someone will be at home on a specific date and time, you can use the delivery date and time picker to choose your delivery slot. If you miss your delivery, please contact us via email at enquiry@ghh.com.sg or call us at +65-6562 0798. We will do our best to reschedule your delivery as soon as possible.

Please note that if the order is cancelled or if no one is at the delivery address to receive the order at the appointed date and time, we reserve the right to charge you an order cancellation fee or re-delivery fee of SGD15, or request for your order to be collected at our store.

By law, we are not allowed to sell alcoholic beverages to people below 18 years of age. To help us meet this requirement, all alcohol deliveries must be received by persons aged 18 or above. We reserve the right to request for a valid photo ID to verify that the recipient is above 18 years old

We do not stop customers wanting to return products that are not satisfactory. We rely on good faith and trust in the goodness of mankind. Please contact us via email at enquiry@ghh.com.sg or call us at +65-6562 0798. We will do our best to accept your return and exchange if fulfil our Return/Exchange Policy.

Every year, we help our corporate customers send gifts to their clients in various locations across Singapore. We have our own delivery team in place to ensure that all your gifts are despatched in time. During peak festive seasons such as Christmas and New Year, we highly recommend that you contact us at least 3 weeks in advance to discuss your needs and place your orders at least 2 weeks in advance so that we can schedule your delivery.

We have identified a selection of wines that have proven to be extremely popular with our Customers for their weddings and banquet events. You can find the selection at our product page.

Yes we do as long as your order meets the minimum spend of S$200. We will deliver the wines to your event venue 1 or 2 working days before the event date. Please provide the following information in the delivery remarks section at checkout so that we can arrange the delivery with your venue operator:

• Names of bridal couple / Company as registered with the venue
• Name of venue including ballroom if applicable
• Event Date
• Name and contact number of venue coordinator

Yes, we currently supply wines regularly to companies across different industries including Banking & Financial Services, IT, FMCG and Engineering Services. We will be delighted to serve your company. Please email us at enquiry@ghh.com.sg or call us at +65-6562 0798 to discuss your requirements.

Yes, we provide consignment for selected wine. Our consignment term is minimum order above 36 bottles, we allow up to 33% of the total issued wines to be returned, provided that the returned wines are in good resellable condition, i.e. wine labels and seals are intact. You need to pay in advance for all wines to be delivered to the venue. Unconsumed wines need to return to our wineshop and give you an immediate refund once we ascertain that the wines are in good condition.

We try our best to keep prices down for all our Customers. This means we do not buffer for sampling costs in our selling prices. As most of our Customers do not require tasting, we feel that it is unfair for them to bear the sampling cost. If you need to obtain tasting bottles, please visit our showroom to purchase tasting bottle with our special price.