FAQ

Ordering

While we continually monitor inventory to ensure our website’s accuracy, there are on occasion, instances where a certain vintage is sold out or a wine is no longer available. When that occurs, we will recommend a comparable vintage or propose a substitution. We will email you our recommendation and you can either accept it or have us replace the item with some other wine you prefer. In case you choose not to accept our recommendation, we will ship the available items minus the out of stock item and refund the price difference to you immediately.

Placing your order on-line is simple and convenient. Please follow these five easy steps:

  1. Select your products and add them to the shopping cart.
  2. Go to the cart page to check that all your products are in the cart. You can choose a delivery/collection date and time if you like. If you need urgent same day delivery, do contact us first before you checkout. You can also leave any delivery instructions you have for us in the Delivery Remarks field.
  3. If you are sending a gift, you can choose to add a greeting card and/or a gift box to your order. For your gift message, please type it in the greeting card product page before adding the item to your cart.
  4. Proceed to checkout and follow the simple instructions inside to add your shipping address, choose your shipping method and make payment.
  5. Do consider saving your information before you checkout so that the next time you place an order, all the shipping and billing information will be pre-filled for you.