FAQ

If you are unsure if anyone will be at home to receive your order, please indicate in your Delivery Remarks on the Cart page for us to call you or the recipient before we make the delivery. Otherwise, if you know that someone will be at home on a specific date and time, you can use the delivery date and time picker to choose your delivery slot. If you miss your delivery, please contact us via email at enquiry@ghh.com.sg or call us at +65-6562 0798. We will do our best to reschedule your delivery as soon as possible.

Please note that if the order is cancelled or if no one is at the delivery address to receive the order at the appointed date and time, we reserve the right to charge you an order cancellation fee or re-delivery fee of SGD15, or request for your order to be collected at our store.

Yes you can. Please give your ATL under delivery remarks in the Cart page. Your recipient (if it is a gift for someone) may also give an ATL via email, text message or voice instruction. Please note that this ATL means a transfer of responsibility for the goods from us to you and your order will be considered to be successfully fulfilled once we delivered your order in accordance with the ATL.

Please note also that if the authorised personnel does not want to accept the goods on your behalf, we reserves the right to charge you a re-delivery fee of of SGD18, or request for your order to be collected at our store. If you choose to cancel your order as a result, we will charge a sum equivalent to 50% of your order value as the restocking fee.

Please email enquiry@ghh.com.sg or call +65-6562 0798 within 24 hours of your order to inform us of the change of address. If your order has been despatched, we will have to recover your shipment. There will be a SGD15 charge to resend your order. If you cancel your order as a result of the wrong shipping address given to us, we will charge a sum equivalent to 50% of your order value as the restocking fee.

We offer free delivery for a minimum order of SGD200. For orders below SGD200, the usual delivery charge is SGD18 per location. If redelivery is required, the full delivery charge of SGD18 will be levied per attempt, regardliess of order value.

For urgent same day delivery request, the delivery charge is SGD50 regardless of order value. Please contact us to confirm delivery slot availability before placing your order.

Your order will be delivered within 3 working days. We will contact you for delivery date and time. We deliver Mondays to Saturdays between 10am – 3pm. No deliveries will be made on public holidays and Sundays. The same applies if you choose to self-collect your purchase. We will inform you immediately via email or telephone if we expect delays due to reasons such as temporary inventory stock outs.

We will send an email order confirmation to the address specified in your account. Email confirmations are considered a service, and are therefore still delivered to customers who have requested not to receive promotional email messages from us